Warranty
Ninety days on labour, a year on parts
Dated from the invoice, written on the invoice, and not conditional on anything you have to remember to register.
- Labour
- 90 days
- Our workmanship, from the invoice date
- Parts
- 365 days
- The component we supplied and fitted
- Parts policy
- OEM
- Genuine OEM parts only. No pattern substitutes
What it covers, and what it does not
A warranty that reads well and excludes everything is worth nothing. Here is the whole of both lists.
Covered
- The part we fitted, if it fails within its warranty period.
- The labour to remove the failed part and fit its replacement.
- A return visit for the same fault inside the labour window, not billed again.
- Diagnosis of the returning fault, at no further diagnostic fee.
Not covered
- A different fault in the same appliance. That is a new visit and a new diagnostic.
- Damage from misuse, an unstable supply, water ingress or an impact after the repair.
- Consumable and wear items: lamps, filters, gaskets degraded by cleaning chemicals, batteries.
- Anything disturbed, adjusted or opened by somebody else after we left.
- Damage that accrued because a maintenance routine the appliance asks for was not run — filters, cleaning cycles, vent paths.
- The appliance as a whole. We warrant our work, not the machine.
What to do if the fault comes back
Call +1 (904) 478-8963 and quote the invoice number. If the same fault has returned inside the labour window there is no further diagnostic fee — we come back, and the return visit is not billed.
If what has failed is a different component, the honest answer is that it is a new fault and a new visit at the flat $80. We will say which of the two it is before we come out, based on what you describe, and we will say if we are not sure.
Keep the invoice. It carries the part number, the date and the warranty period, and it is the only document either of us needs.
What is being warranted, and what it cost
Money
What does the work under this warranty cost?
The bands the warranted repairs fall into. The cover is the same whichever one the job lands in.
| Work | Parts and labour |
|---|---|
| Diagnostic visit | $80 flat, credited |
| Igniter or spark module replacement | $190–$500 |
| Burner valve or orifice service | $210–$650 |
| Oven thermostat or temperature sensor | $170–$520 |
| Convection fan or motor | $250–$730 |
Bands, not quotes: they are what this work has actually cost, parts and labour together, from $80 at the door to the firm figure that goes on paper after the diagnosis. The whole table
- What does a Wolf repair cost in St. Johns County?
- A flat $80 to diagnose, credited to the repair, then the band the failed part sits in: Igniter or spark module replacement runs $190–$500, burner valve or orifice service $210–$650, parts and labour together. Nothing is ordered before you have that in writing.
- What is covered after the work is done?
- 90 days on labour, 365 days on parts, genuine OEM parts only. Dated from the invoice, and a return visit for the same fault inside the labour window is not billed again. EPA Section 608 certified technicians handle anything involving refrigerant.
- When is replacing cheaper than repairing?
- Replacing instead of repairing runs $5,200–$10,500 (wall oven or built-in oven, the usual repair-or-replace comparison) or $8,500–$16,500 (dual-fuel or gas range, 36 inch and up). A comparable Wolf range, rangetop or wall oven, appliance only — before delivery, installation, ventilation or cabinetry. National appliance pricing, not Florida labour.
The one we cannot administer
Coquina Hearth Service is an independent business. Work under a manufacturer's own warranty has to be carried out by the service network that manufacturer appoints, and we are not part of it — so if your Wolf appliance is still inside the manufacturer's warranty period, call them before you call us. Paying an independent shop for a repair somebody else would have covered is a bad trade, and we would rather lose the booking than take it.
Once that period is over, this warranty is the one that applies, and it is the whole of what we promise. The rest of the small print is on the terms page; the fee is on the pricing page.
What happened after the invoice
Customer feedback
After the work was warranted
4.3 out of 5, across 87 customer reviews. Each entry below is one visit, in the words of the person who paid for it.
The hood had begun humming on the lowest setting and on nothing else. He found the blower mounts compressed flat and the housing resting against the cabinet, freed it, and refitted the lot on new mounts.
Casimira O.
The remote blower in the attic had stopped and we had no idea it was even up there. He traced the wiring, found the capacitor gone, replaced it, and labelled the isolator so the next person can find it.
Ferdinand Q.
Steam came out of the wand in spurts and then stopped altogether. He cleared a scaled jet, checked the boiler against what the plate calls for, and left it working. A day later than the date first given.
Rupert Y.