Process
How a repair visit works
Four steps, no surprises, and a number on paper before a part is ordered.
From the first call to the last screw
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01
You describe the symptom
Model and serial number if you can find them, and what changed. Half of what we need is in the sentence before "and then it stopped".
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02
Flat diagnostic
$129, one fee, whatever the appliance and however long the fault takes to isolate. It is credited in full toward the repair if you go ahead.
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03
A written estimate
Parts, labour and lead time, in writing, before anything is ordered. You are free to stop there; the diagnostic still bought you a real answer.
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04
The repair
Genuine OEM parts. 90 days on labour, 365 days on parts. If the same fault returns inside the labour window, the return visit is not billed.
What we are, and what we are not
Coquina Hearth Service is an independent shop. We work on Wolf appliances only, which is why the bench is deep on them and empty of everything else.
Section 608 is the federal certification required to handle refrigerant. It is a technician credential, not a manufacturer endorsement. We hold it; we do not hold, and do not claim, any standing with the manufacturer.
Coquina Hearth Service is an independent appliance repair company. We are not affiliated with, authorized by, or endorsed by Wolf or its parent company. All brand names and model numbers are the property of their respective owners and are used only to identify the appliances we service.
The numbers behind each step are set out in full on the pricing page and the warranty page, and the questions that come up before a booking are on the questions page.
Ready? Book a diagnostic or call +1 (904) 478-8963.