Customer feedback
What customers said afterwards
Rated 4.3 out of 5 across 87 customer reviews. The 20 below are the spread: the most recent work of every kind, every place we cover, and every score the book holds, printed whole and including the ones that are not flattering.
One visit each, start to finish
Each entry is a single call: what the appliance was doing, what was measured, what was changed, and how the visit ended. They carry a first name and a last initial, and none has been trimmed to make the average look better than the work was.
The ones not on this page are not hidden. Each sits on the page for the appliance it was about or the place it came from, which is where it is worth reading, and the whole book is listed in the plain-text mirror of this page for anything that would rather read a list. The average above is the mean of all 87, not of the 20 printed here.
A wall of nothing but top marks tells a reader nothing. A bench that has never had a part arrive slowly, or a booking go sideways, is a bench nobody has ever used — so those entries sit on this page beside the rest, and they are part of the 4.3 above.
No figure is quoted inside any of them. What a visit costs is on the pricing page, where it can be held against the invoice, and what happens afterwards is on the warranty page. If an entry below sounds like your own kitchen, the page for that work sets out how the fault gets found.
Wolf cooking appliances in St. Augustine and the rest of St. Johns County: ranges, cooktops, wall ovens, steam ovens, coffee systems and ventilation. The flat $80 diagnostic was the same on every call listed here.
The spread, newest first
The brew unit had started sticking part way through and stopping with the grounds still in it. He lifted it out, found the drive cam worn on one flank, fitted a replacement and ran two cycles back to back.
Ondina W.
The coffee system threw a water circuit message every morning and cleared by noon. He traced it to a pump inlet drawing air past a perished seal, renewed it and ran the machine through a full cycle before leaving.
Ondine V.
The hood had gone loud enough to shout over. He pulled the blower wheel, found it coated and out of balance, cleaned and rebalanced it, and changed a bearing that had begun to sing. The kitchen is quiet again.
Corinne M.
Ours had started brewing short and slow. He lifted the group out, found the outlet screen blinded with fines and the pressure a shade low, cleaned it and reset it. Right since, though the first appointment moved.
Thaddeus W.
The damper on the outside wall had corroded part open and the kitchen smelled of the marsh whenever the fan was off. He replaced it and checked the whole run. Good work, though nobody rang ahead as agreed.
Lysander P.
The tray underneath filled faster than it should and we could not see why. He found the drain part blocked and part sitting proud of its seat, cleared both, and showed us where it sits so we can check it.
Calliope B.
Steam came out of the wand in spurts and then stopped altogether. He cleared a scaled jet, checked the boiler against what the plate calls for, and left it working. A day later than the date first given.
Rupert Y.
The machine works now and the man who came knew the unit well. Getting to that point took three calls from me, because nobody rang back when the part landed as somebody had promised on the doorstep.
Ignatius M.
One induction zone kept dropping out mid-simmer and coming back a minute later. He found the fan beneath the glass choked with dust and a lead hanging loose off its tab, cleared one and remade the other.
Marisol P.
Our hood moved almost nothing and we had been told for years that the motor was tired. He measured it at the hood and again at the wall cap, found the duct half blocked with grease, and cleaned the run out.
Georgina V.
Two sealed burners lit slowly and smelled of gas before they caught. He stripped the caps, cleared every port and swapped a spark electrode that had gone soft. Works properly; the invoice took its time reaching me.
Evander T.
The little lamps behind the control knobs had died and we could not read the settings after dark. He replaced the lamp assembly behind the fascia and reseated the harness. Small job, done carefully, nothing left behind.
Rosalind K.
The repair held and the cooktop simmers properly again. I still think the fault could have been explained better on the day, because I only understood what had actually failed when the written estimate reached me.
Sebastiano D.
The oven in our range would light and then drop out on the second cycle of the evening. He measured the flame sensing circuit hot rather than cold, found a lead breaking down under heat, and replaced that run.
Ottoline F.
Our range began tripping the breaker whenever the broiler ran. He found a lead pinched behind the back panel where it passes the vent, sleeved it and rerouted it. Solid work; I chased the booking twice to get it.
Barnaby G.
The steam oven kept reporting a low water fault with a full tank. He found the level probe scaled over and the tank coupling seeping, cleaned one and renewed the other. It behaves now, after one return visit.
Anneliese R.
Ours had stopped making steam at all and simply heated like an ordinary oven. He found the generator element open circuit, replaced it, and descaled the rest of the circuit while he had it apart. Bread proves again.
Desmond O.
It brews, and the work itself looks careful enough. My complaint is that nobody said the machine would be in pieces overnight, and I had planned a morning around having it.
Teodora U.
Our upper oven ran hot enough to ruin a cake while the lower one was fine. He checked the calibration against his own probe, found the sensor out of tolerance, replaced it and then baked a tray to prove it.
Perpetua L.
Long after the oven had gone off, the cooling fan would still be turning. He traced a relay that was not dropping out and changed the board it sits on. Right since, though the part price surprised me.
Ambrose J.
What the visits behind these entries cost
Money
What does a repair on this bench cost?
The same flat diagnostic on every call listed above, then the band the failed part sits in.
| Work | Parts and labour |
|---|---|
| Diagnostic visit | $80 flat, credited |
| Igniter or spark module replacement | $190–$500 |
| Burner valve or orifice service | $210–$650 |
| Oven thermostat or temperature sensor | $170–$520 |
| Convection fan or motor | $250–$730 |
Bands, not quotes: they are what this work has actually cost, parts and labour together, from $80 at the door to the firm figure that goes on paper after the diagnosis. The whole table
- What does a Wolf repair cost in St. Johns County?
- A flat $80 to diagnose, credited to the repair, then the band the failed part sits in: Igniter or spark module replacement runs $190–$500, burner valve or orifice service $210–$650, parts and labour together. Nothing is ordered before you have that in writing.
- What is covered after the work is done?
- 90 days on labour, 365 days on parts, genuine OEM parts only. Dated from the invoice, and a return visit for the same fault inside the labour window is not billed again. EPA Section 608 certified technicians handle anything involving refrigerant.
- When is replacing cheaper than repairing?
- Replacing instead of repairing runs $5,200–$10,500 (wall oven or built-in oven, the usual repair-or-replace comparison) or $8,500–$16,500 (dual-fuel or gas range, 36 inch and up). A comparable Wolf range, rangetop or wall oven, appliance only — before delivery, installation, ventilation or cabinetry. National appliance pricing, not Florida labour.